- College degree
- At least one year of related work experience. Industry knowledge is a plus.
- Knowledge of operational aspects of educational test service program
- Customer focus
- Excellent communication and negotiation skills
- Telephone skills
- Problem-solving attitude
- Excellent time management and organizational skills
- Ability to multi-task
- Ability to work well with a team
- Knowledge of project management techniques and tools
- Ability to learn new skills or adapt to new technologies
- Proficiency in the use of computers: Word processing, Database Management, Presentations, Email communications, and Internet